Expert support throughout the project
Vector Service brings together our customer care, pre-sales, after-sales, and technical support services. We accompany each client from identifying the need to operating and maintaining the installation.
Our commercial, technical and logistics team works in a coordinated manner to facilitate product selection, resolve doubts, expedite delivery and ensure the performance of the equipment after commissioning.
Vector Energy It is also a partner in Spain and Portugal of LS Electric and technical service for its industrial solutions and electrical protections.
Pre-sale advice
Each project begins with a specific need.
We analyze the application, the working conditions, and the client's objectives to recommend the most suitable solution.
The pre-sale support may include
- Selection and sizing of equipment
- Review of electrical and functional requirements
- Definition of control and automation architectures
- Selection of protections, filters and accessories
- Study of photovoltaic and storage solutions
- Support for special configurations and applications
- Preparation of technical and commercial documentation
Commercial and logistics management
We facilitate the tracking of offers, orders, and deliveries so that each project progresses with clear information and coordinated deadlines.
Our logistical capabilities and product knowledge enable us to respond to projects of varying scale, from a replacement component to the supply of equipment for a complete installation.
Launch and technical support
Our technical team helps to configure, integrate and put into operation the supplied equipment.
The assistance can be provided remotely or in person and includes support in parameterization, communications, automation, motor control, photovoltaic systems, and energy storage.
After-sales and SAT
After the implementation, we continue to work alongside the client.
Our Technical Support Service analyzes incidents, manages repairs and warranties, and proposes the most appropriate solution to quickly restore the operation of the equipment. Access to automation specialists and SUNVEC facilitates direct attention related to each technology.
Maintenance of critical infrastructures
In facilities where the continuity of service is essential, we offer the possibility of establishing maintenance contracts for our equipment and solutions.
These services can be tailored to the needs of each project and include scheduled inspections, specialized support, preventive maintenance, and monitoring of equipment status. The goal is to reduce the risk of downtime, anticipate potential issues, and preserve the performance of the installation over time.
Smart monitoring and maintenance
Monitoring platforms provide information about the status, alarms, and performance of the equipment.
Remote access allows for detecting deviations, speeding up diagnosis and avoiding unnecessary travel.
This combination of technical service and operational data favors more efficient, preventive, and continuous maintenance.
A single team in all phases
Tell us about your project and we will help you along the way
Tell us what you need and we’ll help you find the solution.
