Terms of Sale
1. Generalities
1 The present General Conditions shall be deemed to have been communicated to the Buyer from the moment the Buyer is notified of the website on which they are located or receives an offer from the Seller accompanied by these Conditions. Alternatively, they shall be deemed to have been communicated if the Buyer received them previously during their commercial relationship with the Seller; in all these cases, they shall be considered accepted by the Buyer, for all purposes, upon placing the order.
2. Objective and scope of the offers
2.1 Unless the seller makes a specific offer, the applicable prices are those appearing in the Seller’s price list in effect on the date the order is placed. When the seller has issued an offer, the prices and conditions of that offer shall refer exclusively to the products (specifications and quantities) specified therein and shall be valid for one month, unless otherwise stipulated.
2.2 The seller reserves the right to make any changes at any time, in particular with regard to the format, shape, color, dimensions or materials of the products, representations, descriptions and specifications presented in its catalogs or brochures.
3. Formalization of orders
3.1 It is important to receive a document with the company details together with the first order to open the customer account. Until such document is received, the order will not be processed.
3.2 All orders must be sent in writing in an official document of the company, bearing the company's seal, NIF and the signature of the responsible person. In the absence of this document, the order will not be considered received.
4. Payment terms
4.1 The Buyer’s order shall include the payment terms for the Supply. Previously specified payment terms may also be used within the framework of an ongoing business relationship agreement between the Buyer and the Seller. Such payment terms must comply with the provisions of Law 15/2010 of 5 July amending Law 3/2004 of 29 December establishing measures to combat late payment in commercial transactions, without in any case exceeding the maximum deadlines set therein. In any case, the payment terms shall always remain within the legal framework in force.
4.2 Payment will be made under the agreed conditions, to the Seller's bank account or by another agreed method. Payment will be made without any deductions such as non-agreed withholdings, discounts, expenses, taxes or fees, or any other deductions.
4.3 In the event of a delay in payments by the Buyer, the latter shall be required to pay to the Seller, without any requirement and as of the date of the payment due, the interest on the delayed payment, which shall be calculated in accordance with the provisions of Article 7 of Law 3/2004 of December 29. The payment of these interests shall not release the Buyer from the obligation to make the remaining payments in the agreed conditions.
4.4 In the event that the Buyer incurs delays in the agreed payments, the Seller may temporarily or permanently suspend the shipment of the Supply or the execution of the services associated with it, without prejudice to requiring the Buyer to make the overdue payments and, if applicable, to claim additional compensation for this suspension of the Supply or execution of the agreed services.
4.5 The failure to meet a deadline on the due date will automatically result in the expiration and exigibility of all amounts due by the defaulting Purchaser, regardless of the method of payment used (cheques, promissory notes or other means). The Seller reserves the right to suspend the performance of its own obligations until the full payment of the amounts due and to demand the compensation of costs provided for in Article 8 of Law 3/2004 of 29 December.
4.6 The equipment and materials ordered will be supplied under the reserve of ownership to the Seller until the total payment obligations of the Buyer are fulfilled; the latter shall be obliged to cooperate and take any necessary or appropriate measures and those proposed by the Seller to safeguard his ownership over such equipment and materials.
4.7 When payment periods coincide with holiday periods, no delays in payments will be accepted by the Seller, nor will any deferrals or circulars that would reject them be accepted. Likewise, any similar content within the terms of the order specified by the Buyer will not be accepted.
5. Delivery deadlines and conditions
5.1 The delivery period is understood to apply to the material placed in the position and in the conditions indicated in the accepted order. In the event that the delivery position is not specified in the order itself, the Supply shall be deemed to be located at the Seller’s factory or warehouses. For the delivery period to be binding on the Seller, the Buyer shall have strictly complied with the payment schedule, if applicable.
5.2 The deadlines are subject to the availability of the equipment and materials, and to any other existing circumstances that could influence, at the time of receipt of the order in written form by the Seller issued by the Buyer. Any subsequent extension or modification of the order will convert the order into a new order, restarting all processes and reviewing all conditions and deadlines again.
6. Gates
6.1 The shipping costs for the Iberian Peninsula and the Balearic Islands will be paid from 600€ (excluding VAT) through our usual shipping method, except for BESS, batteries, inverters and solar panels. If you use another shipping agency or need the shipping to be urgent, the shipping cost will be borne by the customer.
6.2 The shipping costs for Portugal will be in DAP conditions starting at €1000 (€without taxes) through our usual transport, except for BESS, batteries, inverters and solar panels. In case you use another transport agency or need the shipping to be urgent, the shipping cost will be borne by the customer.
6.3 The shipping costs for the Canary Islands will be in CFR conditions starting at €1000 (€without taxes) through our usual transport, except for BESS, batteries, inverters and solar panels. In the event that you use another transport agency or need the shipping to be urgent, the shipping cost will be borne by the customer.
6.4 Rest of countries, shipping conditions EXW.
7. Reception
7.1 Once the Supply has been received, the Purchaser shall verify its contents within a period of no more than 5 days from its receipt, to check for any defects and/or deficiencies that may be attributable to the Seller, and, if applicable, immediately and in writing notify the Seller of the existence of these defects and/or deficiencies.
7.2 Once 5 days have passed since the Supplier’s receipt of the Supply without the Seller having received a written communication regarding any defects or deficiencies, the Supply shall be deemed to have been accepted.
8. Return of materials. Claims
8.1 When the reasons for a return of material are not attributable to the Seller, the provisions set out in the following points of this section 8 shall always apply.
8.2 There must be a prior agreement between the Seller and the Buyer for any return of material. The existence of such agreement will be evidenced by the corresponding «Return Authorization» document (RMA), which will be issued in accordance with the procedure established by the Seller.
8.3 The buyer has a period of one month from the purchase and receipt of the material to request authorization for a return.
8.4 In the event that the Buyer stocks material from Vector Energy Global SLU, there must be an agreement of stockholding between the Seller and the Buyer that clearly specifies the maximum period from purchase for the acceptance of a return; this period shall in no case exceed 6 months. In the absence of such agreement, the period shall be one month.
8.5 The Buyer shall provide the information requested by the Seller regarding the material subject to the return, its purchase and the reason for the return.
8.6 The Buyer agrees to bear the costs of reviewing and preparing the returned material, which will be at least 20% of the amount paid. Once the material subject to return has been received by Vector Energy Global SLU, the Seller will analyze its condition and inform the Buyer of the final depreciation percentage, as well as any other conditions affecting such return. The return will not be considered authorized until the buyer accepts the final conditions.
8.7 Returns will always be made with shipping costs borne by the Buyer.
8.8 The Seller will not accept returns of materials declared as obsolete, out of stock, used or installed, or subjected to disassembly or other manipulations that prevent offering guarantees of their normal use.
8.9 The Seller will not accept returns of materials that have been designed, manufactured specifically for the Buyer, or any special or key C (on request) products.
8.10 No returns will be accepted and no refunds will be made for any material that has not been purchased directly by the Purchaser from the Seller. To ensure this, the Purchaser will always provide the invoice information for the sale. The Purchaser will determine the traceability of the material in question using that invoice.
8.11 For any return, the causes of which are the responsibility of the Seller, the procedure will be carried out in accordance with the applicable legal framework. In any case, the Buyer undertakes to notify the Seller of the incident in accordance with the established procedure, which includes obtaining the corresponding «Return Authorization» (RMA), in order to ensure a quick and effective solution.
9. Guarantees
9.1 The warranty covers the product's defect due to material, manufacturing or assembly defects caused during normal operating conditions for 12 months from the date of installation. If the date of installation is not known, the product warranty is valid for 18 months from the date of shipment recorded by VECTOR ENERGY GLOBAL SLU. However, the warranty period may vary depending on the purchase or installation contracts.
9.2 The guarantee expressed in paragraph 9.1 consists of repair at the seller’s workshops or the supply of a replacement item for the elements that have been recognized as defective, either due to material defects or manufacturing or assembly defects.
9.3 The repair or replacement of a defective element of the Supply does not change the starting date of the warranty period for the entire Supply, which shall be as stated in section 9.1. However, the repaired or replaced element shall have a 6-month warranty starting from its repair or replacement.
9.4 Damage or defects due to normal wear and tear resulting from the use of the equipment are excluded from the warranty. In addition, damage and defects caused by improper conservation or maintenance, improper storage or handling, abusive use, defective assembly, variations in the quality of the electrical supply, modifications made to the supply without the Seller’s approval and generally any cause not attributable to the Seller are also excluded from the warranty.
10. Limitation of liability
The Seller’s liability, its agents, employees, subcontractors and suppliers for claims arising from the fulfillment or non-fulfillment of their contractual obligations shall not exceed the basic contractual price in total and shall in no case include losses resulting from lost profits, loss of revenue, production or use, capital costs, costs of non-operation, delays and claims by the Buyer’s customers, losses of anticipated savings, or any other special, indirect or consequential damages.
Any facts that may lead to a claim by the Buyer alleging liability of the Seller as specified in this clause must be reported to the Seller from the moment that they are brought to the Buyer’s attention. The Buyer shall not take any action that prevents, hinders, distorts, or makes impossible the Seller’s assessment, analysis, and study of the facts, except for urgent actions that prevent further harm than the actual claim itself or when there is a clear high risk to the safety of persons.
The limitation of liability contained in this clause shall prevail over any other contained in any other contractual document that is contradictory or inconsistent with it, unless such provision restricts the Seller’s liability to a greater extent.
11. Export restriction
The Purchaser acknowledges that the products supplied by the Seller may be subject to local or international provisions and regulations regarding export control and that without the permits to export or re-export from the competent authorities, the supplies cannot be sold, rented or transferred, nor used for any purpose other than that agreed upon. The Purchaser is responsible for complying with such provisions and regulations.
12. Applicable law. Subjection to Jurisdiction and Competence
This Agreement shall be governed by and interpreted in accordance with the laws of the Spanish State (“Applicable Law”), excluding its conflict of laws rules. Any conflict that may arise in relation to this Agreement, including any matter relating to its existence or validity, shall be resolved in accordance with this Article. If a conflict is not resolved through negotiation, either party may, by written notice, refer it to a corresponding meeting at the senior management level, which shall be held within twenty (20) working days following the notice. If the conflict is not resolved within thirty (30) working days after the notice, or at a later date agreed upon by mutual agreement, it shall be submitted and resolved by arbitration in accordance with the Arbitration Rules of the Barcelona Arbitration Court (“TAB”). There will be only one arbitrator, selected in accordance with the rules of the TAB. The seat or domicile of the arbitration will be the city where the Company has its principal office. The arbitration will be conducted in Spanish. The arbitrator’s decision will be final and binding for both parties, and neither party will appeal to any court or other authority to review the decision.
13. Force majeure
13.1 In the event that the Seller is prevented, in whole or in part, from fulfilling its contractual obligations due to Force Majeure, the fulfillment of the affected obligation(s) will be suspended, without any liability on the part of the Seller.
13.2 Force majeure shall be understood as any cause or circumstance beyond the reasonable control of the Seller, including but not limited to, strikes by suppliers, transportation and service providers, failures in third-party supplies, failures in transportation systems, natural disasters, temporary floods, riots, strikes, labor disputes, staff disruptions by the Seller or its subcontractors, sabotage, acts, omissions or interventions of any kind by government or similar agencies, and other causes of force majeure as contemplated by applicable legislation that directly or indirectly affect the activities of the Seller.
13.3 When a case of Force Majeure occurs, the Seller will notify the Buyer as soon as possible, stating the cause and its foreseeable duration. He/She will also notify the termination of the cause, specifying the time within which he/she will fulfill the obligation/s suspended due to the same. The occurrence of a case of Force Majeure will entitle the Seller to a reasonable extension of the delivery period.
14. Confidentiality
The Parties shall treat as confidential all documents, data, materials and information provided by one of them to the other and shall not disclose them to any third party, nor use them for any purpose other than the performance and development of the Supply, unless the consent of the other Party has been previously obtained in writing.
The above is not an obstacle to the Seller providing the Buyer's name and basic details of the Supply as part of its business references.
15. Resolution
15.1 Either Party may terminate the order immediately by written notice to the other Party if the other Party substantially breaches the same. No breach of order shall be deemed substantial unless the Party in breach has been notified in advance in writing and has remedied the breach within thirty (30) days following the notification.
No order breach shall be deemed substantial unless the breaching Party has been notified in writing in advance and has remedied the breach within thirty (30) days of the notification.
Likewise, the following circumstances will constitute grounds for resolution:
- The dissolution and/or liquidation or declaration of bankruptcy of any of the Parties, except in the context of merger operations carried out within the Group to which each party belongs.
- The cessation of activity of either of the Parties.
- The persistence of a Force Majeure event for more than three months from the date of receipt by one of the Parties to the other.
- Any other cause of termination expressly stated in other clauses of these Terms.
Update 11/03/2026
